18lv Responsible Gaming
Gaming should always be a source of fun — 18lv is committed to giving you all the tools and information you need to play safely, healthily, and in a controlled way.
Our Commitment
18lv believes that online gaming is a form of entertainment — not a solution to financial problems or a way to earn income. The protection and mental wellbeing of every player on our platform is our highest priority.
Responsible gaming means playing in a planned way while staying aware of your time and money. 18lv provides a number of effective tools and features to help you maintain that control. We want you to enjoy gaming in a safe environment at all times.
The 18lv platform is for adults aged 21 and above only. We apply age verification measures to prevent access by minors, and we ask that you do not share your account details with anyone else.
Remember: Gaming is entirely optional entertainment. The outcome of every bet is completely random and past results do not influence future results. Never bet to try to recover money you have lost.
Safe Gaming Tools
18lv provides several effective features to keep your gaming experience healthy and in control.
Deposit Limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires waiting a set period.
Session Time Limit
Set a time limit for each session. Once the set time is up, the system will automatically alert you so you can consciously take a break.
Self-Exclusion
If you feel gaming is getting out of control, you can deactivate your account completely for a set period of time. This feature takes effect immediately.
Cooldown Period
Use the time-out feature for a temporary break of 24 hours up to 30 days. During this time no bets or deposits can be made on your account.
Gaming History Review
You can view your complete betting and deposit history at any time. Stay aware of your spending patterns and reset your limits if needed.
Support Team
For any concerns or issues, contact 18lv's 24/7 live chat or email support team. We are always ready to assist in both Bengali and English.
Warning Signs of Problem Gaming
There are some common signs of gaming addiction or loss of control. If you notice these signs in yourself or a loved one, it is important to take action quickly.
- Spending more money than your budget and hiding it
- Repeatedly returning to games to try to recover lost money
- Prioritising gaming over family, friends, or work
- Trying to stop gaming but failing to do so
- Lying about or hiding your gaming activity
- Feeling anxious, restless, or depressed when unable to play
- Playing by taking on debt or spending savings
Principles of Healthy Gaming
Playing responsibly does not mean avoiding games — it means enjoying them with awareness and within set boundaries. 18lv encourages you to follow these principles.
- Play for entertainment only, not in the hope of earning money
- Set a budget in advance and do not go beyond it
- Take regular breaks — at least once every hour
- Do not play while drinking alcohol or under emotional stress
- Do not let gaming harm your family relationships
- Only spend money that you can afford to lose
- Keep your account and password away from minors
What to Do If You Have a Problem
Assess Yourself
Start by reviewing your own behaviour — what have your gaming habits been like over the past few weeks? Do any of the warning signs above apply to you? Ask yourself honestly.
Use 18lv's Tools
Go to your account settings and activate a deposit limit, time-out, or self-exclusion. These take effect immediately and respect your decision.
Contact the 18lv Support Team
Reach our team via 24/7 live chat or by email at [email protected]. We will help you take the right steps with full confidentiality.
Seek Professional Help
Let a family member or someone you trust know about the situation. If needed, consult a mental health professional or counsellor. Asking for help is a sign of strength, not weakness.
Support Is Always Available
The 18lv support team is with you in both Bengali and English, seven days a week, twenty-four hours a day.
- 24/7 Live Chat — immediate support
- [email protected]
- Support in Bengali and English
Minor Protection
18lv strictly does not allow anyone under the age of 21 to access the gaming platform. We follow an age verification process and are committed to ensuring the security of every account.
If you have young children or teenagers in your household, please take the following steps to prevent them from accessing this site:
Keep your password private
Never share your 18lv account password with underage members of your household.
Keep your devices secure
Do not leave your account logged in on devices that children use — always log out at the end of each session.
Use parental controls
Use the parental control features on your internet service provider or device to block gaming sites.
Build awareness
Have an open conversation with teenage members of your family about the risks of online gambling.
If you have concerns, report it: If you believe a minor has used or attempted to use your account, notify the 18lv support team immediately — [email protected].
Frequently Asked Questions
Play Mindfully, Enjoy the Fun
Get support, use the tools, and enjoy 18lv's safe gaming environment.