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18lv Frequently Asked Questions
From making deposits to claiming bonuses, security, betting markets, and responsible gambling — find clear answers to the most important 18lv questions all on one page.
Welcome to 18lv. This FAQ page has been created with Bangladeshi players in mind. Below you will find detailed answers to the most frequently asked questions across five key topics: deposits and withdrawals, the welcome bonus, security tips, cricket betting, and responsible gambling. If you cannot find the answer you need, contact our 24/7 support team directly.
All Questions & Answers
Click on a question by category to see the answer.
Deposit Questions
18lv currently accepts deposits through three mobile banking services — bKash, Nagad, and Rocket. All three are the most popular and fastest mobile payment services in Bangladesh. You can easily deposit from any active account. If new methods are added, they will be announced on the site.
The minimum deposit amount for each method (bKash, Nagad, and Rocket) is ৳200. Transactions below this amount will not be processed. You can deposit any amount — there is no maximum limit, though large transactions may require additional verification to keep your account secure.
First, log in to your 18lv account and go to the deposit page. Select bKash, then send the payment to the displayed merchant number using the bKash app or dial code. Save the transaction reference number — it will be useful if any issue arises. In most cases, the deposit is credited to your account instantly.
18lv does not charge any processing fee on deposits. However, Nagad may apply a small charge according to their own transfer policy. Contact Nagad's helpline directly to learn about their charges. From 18lv's side, the full deposit amount will be added to your balance.
Occasionally, network delays can cause a deposit to take a little time to appear. Wait a few minutes after making the payment and refresh the page. If it still does not show, contact our 24/7 live chat with your transaction reference number from bKash or Nagad — we will resolve it promptly.
Stay Safe
No, absolutely not. No 18lv staff member or agent will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. If anyone asks for this information, it is a fraudulent contact. Disconnect immediately and inform our support team.
Fraudsters create clone sites that look like the real site. To stay safe, always check that the browser address bar shows 18lv.bar. If the address has any slight variation (such as 18lv.biz or 18-lv.com), it is fake. Access the site directly from your bookmark and avoid clicking on unfamiliar links.
Yes. 18lv uses industry-standard SSL encryption, which keeps all data between your browser and our servers secure. Personal information is never sold or shared with third parties. Read our privacy policy for more details.
Change your password as soon as possible and log out from other devices. Then send an email to [email protected] or contact us via live chat. Our support team will investigate the account and, if necessary, temporarily secure it. If you have used the old password elsewhere, change it there too.
BPL & International Matches
18lv offers a wide range of cricket betting markets — match winner, toss winner, total runs (over/under), top batter, highest wicket-taker, first wicket markets, and many more. For example, in a Bangladesh vs India match you can place bets on markets like match winner or total sixes.
An accumulator bet (or acca) is a way to bet on multiple events at once, where the odds of each selection are multiplied together. If all selections are correct, the payout is much higher, but if even one is wrong, the entire bet is lost. You can build an acca by combining multiple matches from BPL or the T20 World Cup.
Decimal odds show your total return including your stake. Example: if the odds are 2.50, a ৳1,000 bet returns ৳2,500 if you win (profit of ৳1,500). Odds of 1.00 means no profit; 2.00 means profit equal to the stake. The higher the odds, the lower the chance of winning but the greater the reward.
Live betting means placing bets while a match is in progress. The odds change every moment based on how the game is going, which creates extra opportunities for experienced players. For example, in an IPL match you can wait to see how the first innings goes and then place bets on second-innings markets.
Yes. BPL, T20 World Cup, IPL, and other major international tournaments are listed separately. You can easily find the matches and markets for each series or tournament in the cricket section.
Welcome Bonus
The welcome bonus is available when you open your first account at 18lv and make your first deposit. You receive 100% of your deposit as a bonus, up to a maximum of ৳8,000. Example: deposit ৳1,000 and get ৳1,000 bonus — total balance ৳2,000. Deposit ৳18,000 and get ৳8,000 bonus — total balance ৳26,000.
The wagering requirement on the bonus is 20x — applied only on the bonus amount, not on deposit plus bonus. Example: if the bonus is ৳1,000, you need to wager ৳1,000 × 20 = ৳20,000 before withdrawing bonus winnings. Once this amount is met, winnings from the bonus move to your regular balance.
Slot games are generally the most suitable for meeting the wagering requirement. Live casino games and sports bets may also qualify, though some games may contribute at a lower rate. See the bonus terms and conditions for specific eligibility details, or ask via live chat.
No. The welcome bonus applies only once per player. If the same person opens multiple accounts to claim the bonus, it will be treated as a violation of the rules and the account may be blocked.
If the wagering requirement is not met within the specified time after claiming the bonus, the bonus and any winnings from it may be cancelled. Try to meet the requirement before the bonus expires. Check the bonus terms and conditions for the exact expiry period.
Responsible Gambling
Yes. As part of responsible gambling, 18lv allows you to set a deposit limit. You can set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately, but increasing it may take some time to come into force. Contact the support team for more details.
Some common warning signs are: repeatedly gambling to try to recover lost money, losing focus on family or work, spending more time and money than intended, and feeling restless when not gambling. If you notice these signs, take a break right away and seek support.
A cooling-off means taking a break from your account for a set period. Self-exclusion is more long-term — you voluntarily keep your account inactive for an extended period. To activate either option, send an email to [email protected] or make a request via live chat.
Yes, 18lv is for players aged 21 and above only. Age is verified when opening an account. Allowing minors to play is strictly prohibited and is a clear violation of our terms of service.
Start by visiting our responsible gambling page. You can also talk to a family member or trusted friend. For professional mental health support, consult a local doctor or counsellor. The 18lv support team can also guide you in taking the right steps.
Still have questions? We're here.
The 18lv support team is available 24 hours a day, 7 days a week for any questions you may have — in both Bengali and English.
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