18lv's Privacy Policy — Your Information Is Safe With Us
This policy explains in detail how your personal information is collected, where it is used, and how it is kept secure.
Introduction & Scope
18lv ("we", "us", "platform") operates a safe and reliable online gaming service for players in Bangladesh. We believe you should have full control over your personal information. This privacy policy explains what data we collect, why we collect it, how we use it, and what rights you have.
This policy applies to the 18lv.bar website and all associated services. By using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
Our services are intended solely for individuals aged 21 or older. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected, it will be deleted immediately.
What Information We Collect
18lv collects information in several ways. Below is a detailed breakdown of the data collected:
Information You Provide Directly
When you create an account or use our services, the following information is provided:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, or Rocket number)
- Documents required for identity verification (such as a national ID card)
Automatically Collected Information
When you use the 18lv platform, certain information is collected automatically:
- IP address and device type
- Browser information and operating system
- Site browsing history and click patterns
- Login time and session data
- Gaming activity and transaction history
Cookies & Tracking
We use cookies and similar technologies. Information collected through cookies is used to ensure security, manage sessions, and improve the user experience. You can disable cookies by changing your browser settings, though this may limit some features.
How Collected Information Is Used
18lv uses your information for the following purposes:
Account Management
Your information is used to create and verify your account, ensure login security, assist with password recovery, and handle account-related communications.
Transaction Processing
Your payment information is used to process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain transaction records.
Security & Fraud Prevention
We monitor your information to prevent unauthorized access, fraudulent activity, and money laundering. This is done for your own protection.
Customer Support
Account and transaction information is used to resolve your issues quickly during 24/7 live chat or email support.
Service Improvement
By analyzing user behavior, we continuously work to improve our gaming platform, interface, and overall experience.
Communications & Notifications
Your contact information is used to send important account updates, security alerts, and relevant promotional messages you have opted into.
Sharing Information With Third Parties
18lv does not sell or rent your personal information. However, limited information may be shared with third parties in specific circumstances:
Payment Processors
The minimum information required to process transactions via bKash, Nagad, and Rocket is shared with the respective mobile financial services. These processors operate under their own privacy policies.
Technology & Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive certain operational data needed to deliver gaming services. They work with us under strict data protection agreements.
Legal Obligations
Information may be provided in response to a legal directive, court order, or valid request from a government authority. In such cases, we supply only the minimum information required to fulfill the legal obligation.
Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such circumstances, we will notify you in advance and the new entity will also be bound by this privacy policy.
How Your Information Is Kept Secure
18lv is committed to the security of your information. We apply multi-layered security measures in line with international standards:
SSL Encryption
All data exchanged between your browser and our servers is protected by 256-bit SSL encryption technology. This prevents unauthorized access by third parties.
Password Hashing
Your password is never stored in plain text. It is kept in encrypted form using advanced hashing algorithms, so no one can ever see your actual password.
Active Monitoring
Our security team monitors systems 24/7. Automatic alerts are triggered whenever suspicious activity is detected, and prompt action is taken.
Secure Data Centers
Our servers are located in high-security data centers where physical access is strictly controlled and regular backups are performed.
Access Controls
Staff are only granted access to information needed for their specific role. All access is logged and regularly audited.
Regular Security Audits
Regular security audits are conducted on our systems. Any vulnerabilities identified are addressed as quickly as possible.
How Long Information Is Retained
18lv retains your information for a limited period for specific purposes. The general rule is that information is kept for as long as your account is active and as long as legal or business requirements exist.
Account Information
Your personal and contact information is retained while your account is active. After an account is closed, certain information may be archived for a period of time as required by legal obligations.
Transaction Records
Financial transaction records are retained for an extended period due to regulatory and legal obligations. These records are important for fraud investigations and dispute resolution.
Communication History
Records of your conversations with the support team are retained to improve service quality and for dispute resolution.
Data Deletion Requests
You may contact us at any time to request the deletion of your information. However, some information may not be possible to delete due to legal obligations, in which case you will be informed of the reason.
Your Rights & Controls
As a user of 18lv, you have the following rights over your own information:
Right to Access
You may request a copy of the information we hold about you at any time. We will provide it within a reasonable timeframe.
Right to Correction
If any of your information is incorrect or out of date, you may request that it be corrected. Keeping your information accurate is also important for your security.
Right to Deletion
In certain circumstances you may request that your information be deleted ("right to be forgotten"). Where there is no legal obligation preventing it, we will fulfill the request within a reasonable timeframe.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be restricted. During this time the information will only be stored and not actively used.
Right to Opt Out of Marketing Communications
You may stop receiving marketing emails or messages at any time. However, important account-related notifications will continue to be sent.
If you wish to exercise any of these rights, please contact us. We will respond to your request within 30 days.
Protection of Minors
18lv strictly provides services only to individuals aged 21 or older. We do not collect information from minors, and there is no option for them to open an account.
Age is verified at the time of account registration. If a minor has created an account using a false age, that account and all associated information will be deleted immediately and the account will be permanently closed.
If a parent or guardian suspects that their minor child is using our platform, please contact us. We will take the necessary steps as quickly as possible.
Changes to This Policy
18lv reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- By displaying a special notice on the website
- By sending a message to your registered email address
- By updating the "Last Updated" date at the top of the page
Continued use of our services after a change has been made will be considered acceptance of the new policy. We recommend reviewing this page regularly.
Previous Versions
If you would like a previous version of this privacy policy, please contact our support team. We can provide previous versions upon request.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us. Our data protection team is ready to answer all your questions.
Email: [email protected]
Live Chat: 24/7 live chat is available on our website
Language: Support is available in both Bengali and English
We place the highest importance on your privacy and are always committed to protecting your information. Thank you for trusting 18lv.